Contact Stake support when you see an issue with your experience with a rakeback perk. Here is a list of some of the reasons linked to rakeback that you should talk to the Stake customer service for:
- Missing rakeback credits
- Disagreements about the valid bet types
- Clarifications about the account status
- Questions about any transaction detail
- Problems claiming rewards or knowing more about the notifications.
Stake is the right place for support, as the team is ready to assist all users with any issues. Multiple official channels are available, allowing you to reach the team and resolve any rakeback problems quickly and efficiently.
1. Live chat
The fastest option is the live chat, accessible with a single click in the lower-right corner. It provides real-time support for urgent issues. You can also capture screenshots or copy your transaction ID to speed up the process and help the support team assist you more efficiently.
Take note that you won’t get as much detailed information here. You can get help that gets past the issues, but if you want to go deeper, this might not be the best way to solve problems.
2. Email support
For more complex issues, the email support might be the best option. Include your account ID, transaction details, and a clear summary. Do not be afraid to get into the details because that will help you make better choices when a problem comes up again.
In this way, you can be more detailed with how you explain the issue. Do not leave out any information, as you might miss out on the real answer to your problems. You can add screenshots or add documents to support your case.
3. VIP support
Since rakeback is a VIP perk, you have access to dedicated support staff. Using this channel gives you faster, more reliable assistance, as your account manager can provide trusted guidance and help you make the best decisions whenever an issue arises.
You can be more detailed with how you talk to your support staff, as they are usually more aware of your activity. As long as you can communicate the issue, they will likely find the best way to help you.
With 24/7 availability, Stake’s 24/7 support team ensures help is always at hand, providing a quick turnaround for any problems you encounter. This round-the-clock service is especially valuable when you need fast solutions to keep your gaming experience seamless.