Help Center

Stake help centre: A complete guide to hassle-free betting

Need help with Stake Turkey? Whether you're stuck with a technical issue or just need info, you’ll find all you need in this guide. Learn everything from contacting Stake support to getting quick solutions to your problems through customer service or the Stake support email.

Have the best customer experience by getting the technical support you need here:

Get started with Stake

Getting started with Stake is fast and easy. In this Stake help centre section, learn how to sign up and verify your account. To start, follow these quick steps for hassle-free navigation:

STEP 1

On the upper right corner of the screen, click ‘Register’.

STEP 2

Enter the required information, including your email address, username, password, and date of birth.

STEP 3

Click the ‘Sign in’ button once done.

STEP 4

Select your ‘Wallet’ to deposit.

STEP 5

Choose your payment method and follow the instructions to finish the process.

Verification

Stake requires proof of identity as part of its Know Your Customer (KYC) process. Here are different ways you can verify your account:

Proof of identity

Here are the accepted documents as proof of identity:

Passport
National ID card (both sides)
Driving licence (both sides)

Your document must meet the following requirements:

Images should be clear, in colour, and of high quality.
Upload the original image; no screenshots are allowed.
The document must be easy to read. No flash or blur.
It must not be damaged.
The whole document should be flat and visible in the image.
It should be valid for at least three months.
Use the Latin international format.
Only photos of documents are accepted; digital files are not allowed.

Proof of address

The acceptable proof of address documents include:

Utility bills such as electricity, gas, or water
Bank or credit card statement
Council tax or government tax letter
Official letter from your employer or school, confirming your address, signed and stamped
Tenancy agreement letter
Bank reference letter:
- Must be in English
- Must include:
  - Bank contact info
  - Your full name and address
  - The date the account was opened and the type of account
  - The date the letter was issued

Stake casino account

Having trouble managing your Stake casino account? Here are quick fixes to common account access issues, including login, passwords, email, and security:

Managing your account

Get quick answers to common account questions below:

Can I delete my account?

You cannot fully delete your account due to legal rules. As an option, the site offers self-exclusion. This lets you block access to your account for a time being or permanently.

How do I verify my email address?

To verify your email address, follow these steps:

Check your inbox for a welcome email from Stake with instructions.
If you didn’t get an email after signing up, go to your account page. In settings, you can resend the email.
If you made a mistake when you signed up, you can edit your details on your account page.

How do I set up two-factor authentication (2FA)?

2FA adds extra security to your Stake account. It protects your information and transactions, keeping your account safe from illegal access by requiring a second step to the login process.

Here’s how to set up 2FA:

Install a 2FA app on your device.
Go to your Stake account, click on ‘Settings’, then tap on ‘Security’ to link your device.
Copy the code shown or scan the QR code with the app.
Enter the code from the app into your security settings. The code lasts for 30 seconds before a new one is made.
Check your email for a link to enable 2FA on your Stake account.

How do I reset my password?

To reset your password, here is a step-by-step guide:

Reset password using the Forgot Password form.
Enter the email linked to your account. A recovery email will come to your inbox in minutes. Click the link in the email to set a new password.

If you can’t do this, email support@stake.com. The Stake support team will help you reset your password.

Responsible gambling

Stake promotes responsible gambling by encouraging safe play. Here’s everything you need to know about the site’s responsible gambling tools and features:

Casino exclusion

With Stake’s casino exclusion, you won't be able to access any casino games, but you can still bet on sports. You can still make deposits, withdraw funds, claim bonuses, and do other account tasks as normal.

To request casino exclusion and keep betting on sports, contact the Stake support team via live chat or email. The Stake support team will process your request in minutes.

Here are casino exclusion time frames to choose from:

1 day
2 days
3 days
5 days
7 days
1 month
2 months
3 months
6 months
1 year
Permanent

Support groups

If you are worried about yourself or someone you know who is struggling with gambling, Stake recommends the following support groups that can offer help and resources:

Gambling limits

Gambling is fun, but it’s important to enjoy it in moderation. To help you make smart choices about your gambling activities, Stake offers the following gambling limits:

Loss limits → Loss limits allow you to set a cap on how much money you can lose in a set time. This feature helps promote responsible gambling by preventing big losses and managing risk. Loss limits can be set for:
- Daily
- Weekly
- Monthly
Wager limits → You can set wager limits to cap how much money you can bet in a certain time, such as:
- Daily
- Weekly
- Monthly

Note: When you first set a wager or loss limit, the change takes effect instantly. If you want to raise your wager or loss limit, there is a 24-hour cooling-off period before it applies.

Stake casino payment methods

Stake supports both fiat and crypto payments, giving you flexibility. Fiat currency options include credit cards and bank transfers, while crypto payment options include popular coins like Bitcoin (BTC) and Ethereum (ETH).

If you’re having deposit issues or withdrawal issues, here are quick solutions depending on your payment method:

Fiat currency

Here’s how to troubleshoot transaction issues using fiat currency at Stake:

Deposits

The deposit processing time at Stake can take up to 24 hours. If you haven’t received your deposit, contact the Stake support team with proof of payment. Make sure your proof of payment includes the following details:

Transaction date
Reference number
Recipient payment details
Total amount of deposit

Withdrawals

Withdrawals using fiat currency take up to 3 business days, depending on the payment method. If your withdrawal shows as ‘pending’, it means the payment provider is processing it. If it isn't processed within 3 business days, contact customer support.

Cryptocurrency

Learn how to troubleshoot some of the most common crypto transactions issues below:

Deposits

To deposit using crypto, click on your wallet and enter the amount you want to deposit. If you’re deposit is not yet credited to your account after some time, here are possible reasons:

Incorrect address → If you sent the transaction to the wrong address, contact the recipient. However, if you don’t know the owner, there is no way to get the funds back.
Incorrect coin or network → Stake only accepts certain coins and networks for deposits. This means that transactions with non-accepted coins or coins sent on the wrong network will not be credited. Here are tips to avoid these mistakes:
- Double-check the blockchain network.
- Make sure the coin you’re using is supported by Stake.
- Send a small test amount first.
- Copy and paste or scan the QR code for the crypto address.
- Review everything carefully before sending, as blockchain transactions can’t be changed or altered.
Transaction fees → All coins have a transaction fee you need to pay before the transaction goes through.

Withdrawals

If you’re having trouble with your crypto withdrawals, here are possible reasons why and how to solve them:

Unconfirmed transactions → Every transaction must be confirmed before it is added to the blockchain. The number of confirmations needed varies by coin. Some coins need just one confirmation, while others need multiple confirmations.

Manual processing → One reason for the delay in getting your funds could be the withdrawal amount. Larger withdrawal amounts may need manual processing by the Stake team, which can cause a temporary hold.

Stake casino games

Stake offers a wide range of exciting casino games for a worthwhile gameplay experience. However, despite the fun of betting online, it’s still possible to experience technical issues when playing your favourite casino game.

With Stake casino support, you can get quick help with your concerns. Learn the common technical support issues when playing Stake casino games and how to solve them below:

What do I do if my game freezes?

If your game stops or you leave during a bonus round, follow these steps to keep playing:

Open the game again using the same coin pair you used when you started playing. This should help you pick up where you left off.
Clear your cache and cookies, then log in again.
Use another browser or device if you can.
If you still can’t access the bonus round, reach out to Stake support team through live chat for help.

How to report issues with third-party providers?

Here’s how to report issues for some of Stake’s top game providers:

Evolution → Evolution has a live chat for any issues or problems in their games. To get live support, click the headset icon in the lobby or the chat window while playing. If they tell you to reach out to Stake's support, ask for ‘Case ID’ and give it to Stake’s support team to solve the issue.

Pragmatic Play → Pragmatic Play features a round-the-clock chat support for user questions and problems. To reach their live chat support, click the headset icon in the top-right of your game screen or the chat window.

What are the crypto casino betting limits at Stake?

Stake’s maximum betting limits for some of the most popular supported coins include:

Cryptocurrency	Max bet
Ethereum (ETH)	1,000
Bitcoin (BTC)	100
Litcoin (LTC)	5,000
Bitcoin Cash (BCH)	1,000
Dogecoin (DOGE)	2,000,000
Ripple (XRP)	1,000,000

Learn more about the casino betting limits of other supported coins here.

Stake sports betting

Get quick answers to some of the common sports betting questions and discover solutions for betting problems on Stake below:

How do I find my sports bet ID?

To find your sports bet ID, follow these steps:

STEP 1

Go to the ‘Sports’ page in the top left corner of Stake's homepage.

STEP 2

Click the ‘My Bets’ tab.

STEP 3

On the right, choose either ‘Active’ or ‘Settled’ based on your bet's status.

STEP 4

Find the wager you're looking for and click on the three lines in the top right corner.

STEP 5

You will see two options: to copy the bet ID and to copy a link to your bet.

STEP 6

If you need help with a specific bet, paste the bet ID URL into the technical support chat.

What does it mean if my bet is voided?

When a wager is voided, the odds provider settles it at odds of x1, meaning your wager is returned to your account. There are several reasons bets can be voided, including:

Match cancellation → If a match is cancelled or stopped before it ends, all bets on that match are often voided.
No clear winner → In some markets, like ‘Draw No Bet’, if a match ends in a tie with no clear winner, those bets may be voided.
Unresolved market → If the outcome of a market is not clear by the match's end due to a player quitting, bets on that market may also be voided.

Note: Maximum betting limits for sports betting are similar to Stake’s casino betting limits. Check out the limits for each coin here.

Stake casino bonuses and promotions

Stake offers exciting bonuses and promotions for the ultimate gaming session. These incentives make it easy to claim rewards and boost your gameplay without overspending.

With various casino bonus options, you can enhance your chances of winning a big payout. However, some may face issues when trying to access these offers.

For a hassle-free experience, here are answers to common questions about Stake casino bonus and promo:

What is a monthly bonus?

The monthly bonus is extra funds given to all qualifying players each month. To qualify for this bonus, you need:

An account on Stake.
Your email must be verified.
Ensure your email can receive messages and doesn’t bounce back.
Subscribe to Stake emails.
Follow Stake’s terms of service.

What is a reload?

The Stake reload bonus is a reward for Platinum VIP Club members. It is based on your recent play and betting on Stake. Here are some reminders about claiming reloads:

Once claimed, the reload cannot be changed.
You can claim it only once every 24 hours, if available.
If you miss a claim, it will expire and cannot be recovered.

How do I claim my welcome offer?

Stake welcome offer allows you to access Stake’s rakeback bonus right away, which is often available only after reaching the Bronze VIP Club level. Rakeback gives you cash back based on your activity.

To claim the Stake welcome offer, just enter a valid referral code within 24 hours of creating your account. Put the code on the offers page in your account and hit the ‘Submit’ button to confirm.

Stake loyalty program

Stake’s loyalty program rewards you for your continued support. This VIP program offers a range of benefits, making each game more rewarding.

As part of the VIP membership program, you can enjoy special perks and access to exclusive events. Stake also has an affiliate program that allows you to earn by forming a partnership with Stake and sharing your love for the casino.

While many find joy in these features, some may face problems when trying to navigate the system. For a seamless experience, get quick answers to common questions about the Stake loyalty program below:

How do I become a Stake VIP?

To become a VIP, you must collect points, which you earn by betting on casino games and sports at Stake. Once you reach at least 10,000 points, you’ll join the VIP loyalty club. The more points you collect, the higher you rise in the VIP tiers.

For more details, check the VIP Club page to see the wager amounts required, rewards, and more. You can also find info about the various VIP levels here.

What is a VIP host?

As a VIP member on Stake, you’ll get a personal VIP host once you hit the Platinum IV level. To qualify, earn at least 2,500,000 points by playing casino games and betting on sports.

Experience seamless betting at Stake

Enjoy hassle-free casino gaming and sports betting at Stake. The site’s user-friendly platform makes it easy to place bets on popular sports and enjoy various games. Stake’s fast payouts, reliable support, and in-depth Stake help centre page further enhance the overall experience.

Frequently Asked Questions (FAQs)

Do you still have unanswered questions? Learn more with these FAQs:

How can I reset my password?

You can reset your password by clicking the ‘Forgot Password?’ link on the login page.

How long do withdrawals take?

Withdrawals often take a few minutes to be processed, but they may take longer during busy hours and depending on the payment method used.

What should I do if I don't receive my Stake bonus?

If you don't get your bonus, check your email for any messages and ensure you meet all the requirements. If not, contact support.

How to contact Stake customer support?

You can contact customer support through the live chat feature or by sending an email to support@stake.com.